100% Satisfaction Guarantee

At Cooper’s we pledge that if the performance of the system is not what we said it would be at the time of our initial assessment of your home, then we will make it right. We will go through the process of completing heat loads on every home to make sure the system is sized and properly set up for every job. If a component fails, we will make unlimited trips to make necessary repairs at no charge. If we cannot repair a recurring issue, we will replace the failing component housing (air handler, condenser, or furnace) at no charge. If the replacement component fails and we are unable to correct the recurring issue, you may request a refund of purchase price less 25% restocking fee within one year of the new component install. Please submit any recurring issue in writing in order to take advantage of this 100% satisfaction guarantee. This guarantee is void if ductwork recommendations are rejected by the home owner, an addition is made on the home or if walls are moved, added, or removed.

100% Satisfaction GuaranteeConditions not covered in 100% satisfaction guarantee:

  • Agreed to warranty work completed
  • Resolved issues
  • Water leaks
  • Air flow issues unless duct work was completely replaced
  • Noise nuisance
  • Recurring issues not submitted in writing
  • Issues arising outside of original install agreement
  • Non reoccurring issues
  • Damage to structures due to operating system during failures causing water leaks
  • Issues arising due to abuse or neglect of maintenance
  • Issues arising from not following manufacturers suggested maintenance schedule
  • Temperature satisfaction without proper insulation or ductwork
  • Improper use of equipment including thermostat
  • Equipment sizing
  • If unit is cooling and/or heating the home
  • If unit is operational as designed by the manufacturer

AC GuaranteeTo invoke the 100% satisfaction guarantee, customer must:

  • Agree that issue was not fixed after failed attempts per above guidelines
  • Remedy must be within the original scope of job
  • Must allow 15 business days for remedy to be completed
  • Refund will be less 25% restocking fee
  • If equipment is under an extended labor warranty, an additional $450 will be deducted from refund.

Other services warranties:

  • General repairs – 2 years parts and labor
  • Drain line clearing – 30 days
  • Labor – 1 year from original install date
Air ConditioningAir Conditioning

With the latest, most advanced HVAC equipment and a highly experienced staff, we have the tools to handle any heating or air conditioning task, big or small, residential or commercial.

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HeatingHeating

Your Bainbridge heating system is no different than your expensive car. Your gas furnace, your oil furnace, your heat pump, and residential heating units all require regular maintenance.

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Indoor Air QualityIndoor Air Quality

Why should you be concerned with Bainbridge indoor air quality? Poor indoor air quality is one of the leading reasons why people suffer from allergies and other cardiovascular ailments.

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Comfort Club ProgramComfort Club Program

Our comfort club members receive VIP treatment which includes priority scheduling, 15% discounts, free annual maintenance. It’s the best way to save money and time.

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Cooper Heating and Air
Why Choose Cooper's?
24/7 365 Day Service

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100% Satisfaction Guaranteed

Virtually unheard of in the industry, we’ll make sure you're satisfied with our service every time you work with us.

Up Front Pricing

Know the price before we start. Even if it takes longer, you won’t pay extra.

No Overtime!

Nearly unheard of in the industry, it truly is what sets us apart from our competition.

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